RETURN POLICY

Last updated: 1st January 2027

At UNBRND, we want you to be happy with your purchase. If you’re not completely satisfied with your order, you can request a return within 14 days of receiving your item.

Eligibility

To be eligible for a return, your item must:

• Be unused and unworn.

• Be in its original condition.

• Have all original tags attached.

• Be returned in its original packaging where applicable.

• Not be washed, damaged, altered, or otherwise used.

UNBRND reserves the right to refuse returns that do not meet these requirements.

How to Make a Return

To request a return, contact us at unbrnduniverse@gmail.com within 14 days of receiving your order.

Please provide:

• Your order number.

• The item(s) you wish to return.

• The reason for your return.

Please do not send your item back before your return has been approved. We will provide you with the return instructions once your request has been reviewed.

Return Shipping

Unless your item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, you are responsible for the cost of returning your item.

We recommend using a tracked delivery service, as UNBRND cannot be responsible for items lost or damaged while being returned.

Exchanges

UNBRND DOES NOT offer exchanges.

If exchanges are not available, you can return your original item in accordance with this policy and place a new order for the item you want.

Sale Items

Sale items are final sale.

Any applicable statutory consumer rights remain unaffected.

Non-Returnable Items

Certain products may not be eligible for return for hygiene or other legitimate reasons. These exclusions will be clearly stated on the relevant product page.

Your Legal Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact

For return enquiries, contact: unbrnduniverse@gmail.com

 

 

REFUND POLICY

Last updated: 1st January 2027 

At UNBRND, we aim to make the refund process as simple as possible.

When Will I Receive My Refund?

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Refund Amount

Approved refunds will cover the eligible amount of the returned item.

Original shipping costs are NON-REFUNDABLE, unless otherwise required by applicable law.

Return shipping costs are generally the responsibility of the customer unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive the wrong item, please contact us at unbrnduniverse@gmail.com as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the item where appropriate.

Depending on the circumstances and your legal rights, we may provide a refund, replacement, repair, or another appropriate resolution.

Refunds That Have Not Arrived

If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.

If you still cannot locate the refund after the expected processing period, contact us with your order number and refund details.

Refund Exceptions

UNBRND may decline a refund where a returned item does not meet the conditions set out in our Return Policy, subject to your statutory consumer rights.

Your Legal Rights

Nothing in this Refund Policy is intended to limit or exclude any rights you have under applicable consumer protection laws.

Contact

For refund enquiries, contact: unbrnduniverse@gmail.com